Refund Policy

Last updated: June 1, 2026

Refunds & Cancellations

At ZunoSim, we strive to ensure you stay connected globally. Because we provide digital products through third-party networks, our refund policy is designed to be fair while reflecting the nature of digital provisioning.

1. Eligibility for a Refund

A refund may be issued under the following specific circumstances:

  • Technical Failure: If the eSIM cannot be installed or used due to a verified technical problem with ZunoSim's platform or our underlying network provider.
  • Unused/Uninstalled Plans: If you purchased a plan in error and have not yet installed the eSIM on any device, you may request a refund within 14 days of purchase.
  • Support Escalation: If you encounter issues, you must contact ZunoSim Support. If we are unable to resolve the connectivity issue within 24 hours of your first report, a refund will be processed.

2. Non-Refundable Situations

We cannot offer refunds in the following scenarios:

Crucial Hardware Check:

ZunoSim is not responsible for hardware limitations. Always verify your device supports eSIM and is carrier-unlocked before purchase.

  • The device is not compatible with eSIM technology.
  • The device is "Carrier Locked" to a specific network (e.g., AT&T, Verizon, etc.).
  • The eSIM has already been installed/activated on a device.
  • The eSIM profile was deleted by the user from their device settings.
  • Data usage has already commenced on the plan.
  • Poor signal quality due to local geography, building interference, or network outages from our third-party partners.

3. Third-Party Network Issues

ZunoSim acts as a reseller of global data plans. While we choose our partners carefully, we do not own the physical cell towers. Temporary maintenance or local outages by a third-party Mobile Network Operator (MNO) do not automatically qualify for a full refund unless the outage exceeds a reasonable timeframe (24+ hours).

4. Processing Times

Once a refund is approved by our billing department:

  • It may take 5 to 10 business days for the funds to appear in your account, depending on your bank or credit card provider.
  • Refunds are always issued back to the original payment method used during checkout.
  • If you paid via ZunoSim Credits or digital wallet, the balance will be restored immediately upon approval.

5. How to Request a Refund

To initiate a request, please follow these steps:

  1. Send an email to refunds@zunosim.com.
  2. Include your Order ID and the email address used for purchase.
  3. Provide a brief description of the issue (and screenshots of the error if technical).
  4. Our team will review the network logs from our third-party provider to verify the lack of usage/connectivity.